This practical course teaches you how to deal with HIV/AIDS in the workplace

FEES:

Please contact Renetia at email: renetia@veldcooper.com or on 011 425 3575 for pricing

DURATION:

1 Day Workshop

WORKSHOP OUTLINE AND OBJECTIVES:

• The definition of HIV and AIDS
• The origin of HIV
• HIV statistics
• The transmission of HIV
• The major ways of transmission
• Sexually transmitted illnesses
• Tuberculosis
• The course of the disease
• HIV and the immune system
• The stages of HIV
• HIV-testing
• HIV and your rights
• HIV/AIDS and discrimination
• Promoting a safe workplace
• The impact of HIV on the workplace
• Prevention through behaviour change
• Choices about sex
• Safer sex rules

COURSE METHODOLOGY:

This workshop is conducted with maximum use of practical application of the skills acquired. Participants will, both by themselves and in groups, work with role plays, problem solving, case studies and unique training exercises to ensure they acquire, reinforce and retain newly acquired skills, attitudes and characteristics.

VCA offers a wide range of Health and Safety Courses.

FEES:

Please contact Renetia at email: renetia@veldcooper.com or on 011 425 3575 for pricing

AVAILABLE COURSES AND DURATION:

• First Aid Level 1 – 2 days
• First Aid Level 2 – 3 days
• First Aid Level 3 – 5 days
• General Health and Safety Awareness – 1 day
• Evacuation Procedure Course – 1 day
• HIV/AIDS Workshop – 1 day
• Health and Safety Representative – 1 day
• Confined Spaces/Vessel Entry – Normal – 1 day
• Confined Spaces/Vessel Entry – Novice – 2 days
• Fire Fighting Awareness – ½ day
• Basic Fire Fighting – 1 day
• Fire Fighting Advanced – 2 days
• Health and Safety for Supervisors / Managers – 1 day
• Accident / Incident Investigation – 1 day
• Hazard Identification and Risk Assessment (HIRA) – 1 day
• Dangerous Goods Awareness for Drivers – 1 day
• Safe Stacking and Storage – 1 day

This practical course teaches you Effective Client Services

FEES:

Please contact Janine at emailhr@veldcooper.com or on 011 425 3575 for pricing

DURATION:

1 Day Workshop

WORKSHOP OUTLINE & OBJECTIVES:

• Determining the generic expectations of our clients
• Identifying the Four Phases Effective Client Services
• Understanding the importance of our initial meeting with our client
• Facilitating the exchange of important and sometimes personal information by our clients when they talk to us
• Delivering the actual service experience they were promised, either by us personally or by our advertising
• Enusring that the feelings our clients carry about us as a result of the entire client experience are positive
• The importance of Long-term relationship management
• Finding ways to measure client satisfaction in our organisation

COURSE METHODOLOGY:

This workshop is conducted with maximum use of practical application of the skills acquried. Participants will, both by themselves and in groups, work with role plays, problem solving, case studies and unique training excercises to ensure they acquire, reinforce and retain newly acquired skills, attitudes adn characteristics.

Apply the basic skills of customer service

• Unit Standard Number 114974

Apply the skills of customer care in a specific work environment

• Unit Standard Number 119676

This one day course looks at the following:

• What is customer service?
• Why companies don’t focus on service
• Competitive edge
• Keeping your promises – performance
• Different types of customers
• Handling difficult clients
• Analysis of personality styles in the quest for appropriate customer service
• Using types and temperament knowledge in real life
• Poor customer service
• Escalating queries
• Opening of customer interaction
• Dealing with customer needs
• Non-verbal clues
• Closing of the interaction
• Active listening skills
• Different styles of play
• Why service strategies fail
• Implementing quality customer care
• Attitudes
• Self-image
• Training
• Some golden rule of client care

This practical course teaches you to effectively manage and plan time in order to be more productive

FEES:

Please contact Janine at hr@veldcooper.com or on 011 425 3575 for pricing

DURATION:

1 Day Workshop

WORKSHOP OUTLINE & OBJECTIVES:

• Evaluating your current personal time management plan
• Assessing the character traits that steal time and techniques to take back control
• Understanding the role of concentration in time management
• Applying the 80/20 principle to personal time management
• Determining exactly what time management tools work for you as an individual
• Understanding the importance of planning and goal setting
• Developing the necessary skills to maximise meeting effectivness whilst minimising meeting time

COURSE METHODOLOGY:

This workshop is conducted with maximum use of practical application of the skills acquired. Participants will, both by themselves and in groups, work with role plays, problem solving, case studies and unique training exercises to ensure they acquire, reinforce and retain newly acquired skills, attitudes and charactristics.

This practical course teaches you how to set up the employment equity committee, the roles and responsibilities of the committee and the organisation

FEES:

Please contact Denise at email: denise@veldcooper.com or on 011 425 3575 for pricing

DURATION:

1 Day Course

OVERVIEW:

The VCA Employment Equity Committee Training Course runs for 1 day.

VCA offers an Employment Equity and employment equity committee training course which deals with the practical setting up of the employment equity committee, the roles and responsibilities of the committee and the organisation which are clarified and understood.

VCA’s Employment Equity course includes presenting on the vital importance of job evaluation as a cornerstone for professional and fair human resource management practice, irrespective of employment equity.

This interactive course is also designed to stimulate thinking an discussion about employment equity in a holistic context, not in a norrow legislation driven manner.

It is not the legislation per se, but the processes and actual actions implemented by those qualifying (designated) employers to achieve employment equity goals for both the success of the organisation and South Africa, that are of critical importance.

CONTENT:

Module 1:   Employment Equity Context and Purpose
Module 2:   What is Unfair Discrimination
Module 3:   Meaning of Employment Equity
Module 4:   Setting up the Employment Equity Committee
Module 5:   Drawing up an Empolyment Equity Plan – numerical Goal Setting
Module 6:   Putting proper structure into an Organisation human resources for professional, fair and effective human resources management
Module 7:   Q and A interactive and re-cap on modules 1 – 6
Module 8:   Touching on the Disputes process – unfair discrimination
Module 9:   B-BBEE – the direct links to Employment Equity. The New vs Old Scorecards

This practical course teaches you to apply the basic skills to interpret and manage conflicts within the workplace

FEES:

Please contact Janine at email hr@veldcooper.com or on 011 425 3575 for pricing

DURATION:

3 Day Course

COURSE OVERVIEW:

Apply the basic skills to interpret and manage conflicts within the workplace. The NQF Level for this course is NQF Level 5 with 8 credits.

Unit Standard Number

114226

Conflict in today’s world is unavoidable. By making use of the Conflict Management Method used in this training, you will learn to defuse conflict situations in a productive and relationship building manner, completely undoing the myth that conflict means trouble. Each participant will receive insight into their own personal conflict personality and how they cannot just survive conflict situations, but come out on top!

CONTENT:

• Understanding what conflict is
• Looking at what causes conflict
• Benefits of conflict
• Identifying workplace examples of conflict
• Identifying aggressive and passive behaviour and differentiating between the two
• Defining assertive behaviour and how it differs from aggressive and passive behaviour
• Barriers to effective assertiveness
• Personal conflict awareness
• Discovering what “baits” you
• Identifying the characteristics of conflict behaviours
• Understanding what good communication is
• How communication breaks down and leads to conflict
• Communicating assertively
• Listening as an attitude
• Techniques for more effective listening
• Questioning and clarifying
• How to resolve conflict: 7 RESOLVE steps
• Creating a group action plan to resolve conflict
• Creating a personal action plan to resolve conflict

Apply the basic skills to demonstrate an understanding of stress in order to apply strategies to achieve optimal stress levels in personal and work situations.

FEES:

Please contact Janine at hr@veldcooper.com or on 011 425 3575 for pricing

DURATION:

3 day course

OVERVIEW:

Apply the basic skills to demonstrate an understanding of stress in order to apply strategies to

achieve optimal stress levels in personal and work situations. The NQF Level for this course if NQF

Level 5 with 5 credits.

Unit Standard Number

15096

Stress is a way of life in today’s modern world and knowing how to make it work for you is an art! You will have an opportunity to learn more than just the theory of stress but also develop a personal action plan to balance mental stress, nutrition, fitness and to take back control of your life. This course goes to the core of stress and aims to address the cause, before addressing the symptoms.

CONTENT:

• Defining the term ‘stress’
• Understanding what stress encompasses
• Learning if all stress is negative or not
• The effect of stress on the body
• The fight of flight response
• Understanding Heart Disease
• Identifying the danger signals of stress
• Discovering how prone to stress yo are
• Identifying your common response to stress
• Identifying your current stress level and personal signs of stress
• Identifying what causes you stress
• Taking a closer look at your personal fitness, health and diet
• Tips on achieving optimal health and healthy living
• How to manage stress
• Lifestyle management
• Developing strategies for stress management in your personal life
• Redefining your thought life for the positive
• Learning how to relax
• The importance of sleep to the body
• Developing strategies for stress management in your work life
• Gaining back control of your time
• Learning how to manage change
• Mastering the skill of problem solving
• Learning how to cope
• A reactive vs proactive action plan
• Developing your personal action plan to manage stress in your life
• Setting your goals